Verbal Intervention is a structured training program designed to equip participants with the skills to effectively de-escalate potentially volatile situations using communication techniques. This training will focus on recognizing early warning signs of agitation, maintaining a calm and non-threatening demeanor, and employing evidence-based verbal strategies to defuse tension while ensuring the safety and dignity of all parties involved.

About The Presenter

Domonique Sturgis (She/ Her) serves as the Training and Education Manager for Maryland CASA, bringing a wealth of expertise to her role. She holds a Master-level certification as a CPI (Crisis Prevention Institute) Instructor and has a Bachelor’s degree in Psychology from Post University. With a strong background in mental health, Domonique is deeply committed to empowering others through education and training.